Shipping & Return Policy

Shipping Policy

Heritage ships orders Canada-wide to our patient’s primary residence or mailing address, pursuant to the Cannabis Act and the Cannabis Regulations.

Orders are shipped using either Canada Post Xpresspost (2 business days) or Purolator Express (1 business day), depending on which shipping method is selected at checkout when placing an order.  Please allow 1 to 3 business days for order processing.  Shipping timelines provided by Canada Post are only estimates and cannot be guaranteed.  Tracking information will be available once your order leaves our facility, and a link to track will be provided in the shipping notification email.  If no one is home to receive the parcel, a notice will be left that indicates the location of your local Canada Post office or Purolator depot.

*Free Shipping is provided on all medical cannabis orders over $99 (pre-tax) using Canada Post Xpresspost with 2 day delivery.  For orders under $99 using Canada Post Xpresspost, a flat fee of $12 will apply.  All orders shipped using Purolator  Express for 1 day delivery will be charged a flat fee of $25.

Returns Policy

For safety reasons, medical cannabis products cannot be returned.  If you are experiencing an issue with your product, please contact the Heritage Patient Care team immediately for assistance with potential resolution.  Any refunds and exchanges will be done in accordance with the Cannabis Act and the Cannabis Regulations and are subject to any restrictions outlined therein.

If you require more information or have any issues with your order, please contact Heritage Patient Care at: 1-855-437-2266 Monday through Friday between 8:30am to 6:00pm EST or email: