New Patients

How to Sign Up to Purchase Medical Cannabis by Opticann

Register in 2 Easy Steps

Getting started is quite easy! To access Opticann medical cannabis products, please follow these simple steps. If you have any questions, our team is here to help along the way.

Register Online

Create Your Account

Submit your registration application in under 10 minutes to open an account with Opticann. The email address you provide will be used to confirm your account. Caregivers can register on behalf of other individuals.

If you prefer to fill out your application on paper, download the registration application and follow the instructions to submit.

Medical Document

Provide Your Medical Document

Similar to a prescription, a Medical Document is required by Health Canada to purchase medical cannabis. Download and share this form with your healthcare practitioner or licensed cannabis clinic to fill out and submit to us.

Don’t have a healthcare practitioner? Schedule a FREE telehealth consultation with our partner clinic to obtain your medical document.


Confirmation to Order Products

After your Registration Application and Medical Document are both received and verified, you will receive a welcome call and email confirmation with your Patient ID #. Then you can begin shopping through our online Patient Portal. This whole process takes between 1-3 business days.

Releave Therapeutics

Need to Talk to a Healthcare Provider?

We have partnered with Releave Therapeutics to offer patients a quick and convenient way to speak with a physician to obtain a Medical Document. There is no fee for this service. Have your provincial health card ready for the intake form.

Schedule a FREE 15-minute virtual consultation from the comfort of your own home. A caring, knowledgeable physician will call you for an assessment to see if medical cannabis is right for you, review dosage requirements and prescription duration. Once completed, they will send us your Medical Document.

How to Switch Licensed Producers

If you are currently registered with another Licensed Producer (LP), you can request your valid Medical Document be transferred to another LP at anytime. Register with us, then contact your current LP and request to transfer your Medical Document to Opticann.

Patient Support

If you have any questions with the registration process or product inquiries, our dedicated Patient Care Team is here to provide assistance. Call us toll-free at 1-855-437-2266. Our office hours are Monday through Friday from 8:30am to 6:00pm EST. We are here to help!