How to Sign Up as a New Patient with Opticann

Register in 2 Easy Steps

Getting started is quite easy! To access Opticann medical cannabis products, please follow these simple steps. If you have any questions, our team is here to help along the way.

Register Online

Create your account

Complete your online registration in under 10 minutes. Any current medical cannabis patients in Canada with a valid medical document can register and transfer to us to purchase Opticann products.

If you prefer to fill out your application on paper, download and mail your completed registration form to Opticann by Heritage.

Medical Document

Provide your medical document

Similar to a prescription, this document is required by Health Canada. Have your healthcare practitioner or licensed cannabis clinic fill out and submit your completed medical document.

Don’t have a healthcare practitioner? We can help. Schedule a free telehealth consultation with our partner clinic.

Heritage Patient Portal

Order Products

After your registration and completed medical document are verified by Opticann by Heritage's Patient Care Team, you will receive an email with your unique Client ID to login and start shopping. Opticann's products are sold through the Heritage Patient Portal.

Need to Talk to a Healthcare Provider?

We have partnered with Releave Therapeutics to offer our patients a quick and convenient way to speak with a healthcare practitioner to find out if medical cannabis is right for you.

Schedule an appointment for a FREE telehealth consultation from the comfort of your own home. A caring, licensed physician will call you for an assessment to provide a medical document and review dosage requirements and duration.

How to Switch Your Licensed Producer

If you are currently registered with another Licensed Producer (LP), you can request your medical document be transferred to another LP at anytime. Register with us and follow these instructions to transfer your medical document to Opticann by Heritage

Patient Support

If you have any questions or concerns, our dedicated Patient Care Team is here to help and provide assistance. Call us toll-free at 1-855-437-2266 (1-855-HER-CANN) during our office hours Monday through Friday from 8:30am to 6:00pm EST, or email: