For Healthcare Practitioners

Prescription Process

Here are the steps to take for your patients to successfully register and order.


Patient Registration

The patient must submit their registration application using our online registration form or downloadable form to create an account.

All of the patient’s personal information (full name, date of birth, residential address, etc.) on the registration form MUST match with the Medical Document.

Download Registration Form


Healthcare Practitioner Prescribes

If the patient is eligible for medical cannabis after consultation, complete the Medical Document, outlining the prescription details.

Physician or licensed healthcare practitioner must send the original medical document to Opticann Patient Care via secure fax: 437-826-9005.



Opticann by Heritage verifies both patient documents. Our Patient Care team will process the patient documents as quickly as possible. We will notify the patient via email and/or phone call notifying them their account is now active.

This usually occurs within the same day or next business day.


Patient Orders

Your patient can now order products from our Patient Portal by signing into their account with their Client ID sent via email. Or if they prefer, they may also order products over the phone by calling Patient Care at 1-855-437-2266.

Opticann’s full CB4 product line is available to purchase online from the Heritage Patient Portal.

Orders are shipped via Canada Post with 1-2 day delivery nationwide.

Our mission is to provide effective and safe cannabinoid products you can trust – backed by scientific evidence and based on tested pharmaceutical technology.
We are here to support you and your patients through their journey to find relief.