Healthcare Practitioners

Prescription Process

For Healthcare Practitioners

Here are the steps to take for your patients to successfully register and order.


Patient Registration

The patient must submit their online registration application to create an account.

All of the patient’s personal information (full name, DOB, residential address, etc.) on the registration form MUST match with the medical document.


Healthcare Practitioner Prescribes

If the patient is eligible for medical cannabis after consultation, complete the medical document, outlining the prescription details.

Physician or HCP must send the signed medical document to Opticann’s Patient Care Team via secure fax: 437-826-9005.



Our Patient Care team will process both patient documents as quickly as possible upon receipt for verification. We will notify the patient via email or phone confirming their account is now active. This usually occurs within the same day or next business day.


Patient Orders

Your patient can now order by signing in to their account with their Client ID sent via email, or they can order over the phone by calling Patient Care at 1-855-437-2266. Opticann’s full CB4 product line is sold through the Heritage Patient Portal. Orders are shipped via Canada Post XpressPost with delivery of 1-3 days Canada-wide.

Our mission is to provide effective and safe cannabinoid products you can trust – backed by scientific evidence and based on tested pharmaceutical technology.
We are here to support you and your patients through their journey to find relief.