Healthcare Practitioners

Prescription Process

For Healthcare Practitioners

Here are the steps to take for your patients to successfully register and order.


Patient Registration

The patient must complete the Opticann by Heritage Registration Application form.

All of the patient’s personal information (full name, DOB, residential address, etc.) on the registration form MUST match with the medical document.


Healthcare Practitioner Prescribes

If the patient is eligible for medical cannabis after consultation, complete the medical document, outlining the prescription details.

Send the signed medical document to our Patient Care Team via Secure Fax at: 437-826-9005.



Opticann by Heritage verifies patient documents. Our Patient Care team will process the patient documents as quickly as possible and contact the patient to notify them their account is now active. This usually occurs within the same day.


Patient Orders

Your patient can now order by signing in to their account with their Client ID sent via email, or they can order over the phone by calling Patient Care at 1-855-437-2266. Opticann products are sold through the Heritage Cannabis patient portal.

Our mission is to provide effective and safe cannabinoid products you can trust – backed by scientific evidence and based on tested pharmaceutical technology.
We are here to support you and your patients through their journey to find relief.