FAQ

Find answers to commonly asked questions about medical cannabis and our ordering process.

Medical Cannabis

Cannabis and hemp plants contain groups of chemical compounds, which are known as cannabinoids.  Cannabinoids are the main active ingredients in cannabis and experts have a strong understanding of two common ones: THC (tetrahydrocanninol) and CBD (cannabidiol), though more than 100 other cannabinoids have been identified.

CBD (cannabidiol) is a non-intoxicating compound usually extracted from cannabis or hemp plants and has increasingly become more recognized for medical utilization due to its therapeutic properties and effects.  CBD works within our bodies by interacting with our endocannabinoid system.  At therapeutically relevant doses, some people describe a sense of well-being and sense a reduction in pain, inflammation, and anxiety.

Some key differences between THC and CBD include:

  • CBD does not cause euphoric effects, whereas THC typically can have these effects
  • CBD is is known to decrease some of the psychoactive effect intensity of THC 
  • CBD administered orally has similar effects to inhaled CBD, whereas orally administered THC has distinctly more pronounced psychoactive effects than inhaled THC and over a longer period of time

CBD may be ingested from a variety of forms. CBD may be inhaled from cannabis or hemp dried flower combustion or vaporization of extracted oil. It may also be taken orally in the form or oil and capsules, although this is less efficient as only 8-12% of orally ingested CBD is typically absorbed. Sublingual (under the tongue) CBD in the form of filmstrips may result in rapid and better absorption. Pharmaceutical formulation technology is also known to improve absorption for oral dosage forms such as capsules.

Patient Accounts

Registering with us is easy! First submit your online application. Next, obtain a signed medical document from your Healthcare Practitioner. If you need assistance finding a Healthcare Practitioner, book a consultation with our partner clinic.  For more details, follow the step-by-step instructions here: Become a Patient.

If you have any questions along the way, our Patient Care team can be reached at 1-855-HER-CANN (1-855-437-2266).

We have partnered with Releave Therapeutics to offer our patients a quick and easy way to connect with a healthcare practitioner to see if medical cannabis is right for you. Book your free online telehealth appointment for a professional consultation – get your provincial health card as you’ll need to input your number on the intake form.  Once your telehealth appointment is set, you will be assisted by Releave clinic staff who are knowledgeable and will help to make this process as seamless as possible.

If you are a registered patient and need to change your personal information, submit a new Registration Application with your updated information using our downloadable registration form. Send the form back to our Patient Care team at: info@heritagecann.com or by mail to: Opticann by Heritage, 333 Jarvis St, Fort Erie, ON, L2A 2S9, Canada. Once received, we will promptly update your account with your new information.

Yes! Opticann strives to make accessing our medical products as affordable as possible for all our patients. We offer reduced pricing for those who qualify. For details, please review our discount programs and learn how to apply.

Orders and Shipping

We accept credit card payments (Visa, MasterCard) and Visa Debit cards.  We do not accept Apple Pay, PayPal, e-Transfer, cheques or cash.

Yes!  We provide free shipping on orders over $99.00 before tax (post-discount if applicable) through Canada Post Xpresspost with delivery of 2 business days nationwide.  Orders under $99.00 will be charged a flat rate of $12.00 using Canada Post Xpresspost.  

All orders shipped using Purolator Express will be charged a flat fee of $25.00 for 1 day delivery nationwide.

Orders are shipped from Heritage’s licensed producer facility conveniently and discreetly to our patient’s primary residence or shipping address by Canada Post Xpresspost or Purolator Express within Canada only.  Orders will be shipped using the shipping method selected at checkout when placing an order.

Please allow 24 to 48 hours for order processing. Tracking information will be available once your order leaves our facility and will be emailed from Opticann by Heritage (sender: info@heritagecann.com).  For more information, please review our full Shipping and Returns Policy

All orders are final sale.  For more information, please review our full Shipping and Returns Policy.

If you are experiencing an issue with your product, please contact Heritage Patient Care team for assistance with potential resolution.  We can be reached Monday through Friday by telephone at 1-855-HER-CANN (1-855-437-2266) or by email at: info@heritagecann.com.

Can’t find an answer to your question?

We are here to support you.  Contact Heritage Patient Care team Monday through Friday, between 8:30 AM to 6:30M EST.