FAQ

Find answers to commonly asked questions about medical cannabis and our ordering process.

Medical Cannabis

Cannabis and hemp plants contain groups of chemical compounds, which are known as cannabinoids.  Cannabinoids are the main active ingredients in cannabis and experts have a strong understanding of two common ones: THC (tetrahydrocanninol) and CBD (cannabidiol), though more than 100 other cannabinoids have been identified.

CBD (cannabidiol) is a non-intoxicating compound usually extracted from cannabis or hemp plants and has increasingly become more recognized for medical utilization due to its therapeutic properties and effects.  CBD works within our bodies by interacting with our endocannabinoid system.  At therapeutically relevant doses, some people describe a sense of well-being and sense a reduction in pain, inflammation, and anxiety.

Some key differences between THC and CBD include:

  • CBD does not cause euphoric effects, whereas THC typically can have these effects
  • CBD is is known to decrease some of the psychoactive effect intensity of THC 
  • CBD administered orally has similar effects to inhaled CBD, whereas orally administered THC has distinctly more pronounced psychoactive effects than inhaled THC and over a longer period of time

CBD may be ingested from a variety of forms or applied topically to be absorbed through the skin. CBD may be inhaled from cannabis or hemp dried flower combustion or vaporization of extracted oil. It may also be taken orally in the form or oil and capsules, although this is less efficient as only 8-12% of orally ingested CBD is typically absorbed. Sublingual (under the tongue) CBD in the form of filmstrips may result in rapid and better absorption. Pharmaceutical formulation technology is also known to improve absorption for oral dosage forms such as capsules.

Cannabidiol (CBD), a phytocannabinoid compound of Cannabis sativa, shows limited oral bioavailability due to its lipophilicity and extensive first-pass metabolism. When taken orally, unformulated CBD has approximately 8-12% absorption and the absorption rate becomes more inconsistent when taken without food.

In order for cannabidiol (CBD) to be effective, it has to reach your endocannabinoid systemmeaning it first needs to be absorbed into your bloodstream.  The degree and rate that CBD is absorbed into the bloodstream is what’s known as bioavailability. Once CBD is there, it needs to stay in circulation long enough to be delivered to the body where it is needed.

Opticann’s CB4 Relief capsules are formulated with VESIsorb®, a patented SEDDS (self-emulsifying drug delivery system) technology. This natural, water-soluble drug delivery system enables faster and greater absorption of CBD⁠—about 4X that of conventional CBD when administered orally.

When CBD is administered sublingually (holding under the tongue for a few minutes before swallowing) such as our CB4 Control Sublingual Strips, it does not matter if you take it with food. Sublingual dosing improves the bioavailability of CBD because the glands under the tongue absorb the CBD, providing a direct pathway to the bloodstream. CBD molecules, when bypassing the digestive system, allows it to reach the bloodstream quickly without first being metabolized by the stomach and liver.

Patient Accounts

Registering with us is easy! First submit your online application. Next, obtain a signed medical document from your Healthcare Practitioner. If you need assistance finding a Healthcare Practitioner, book a consultation with our partner clinic.  For more details, follow the step-by-step instructions here: Become a Patient.

If you have any questions along the way, our Patient Care team can be reached at 1-855-HER-CANN (1-855-437-2266).

A medical document is form (similar to a prescription) required by Health Canada for authorization to purchase cannabis for medical purposes.
Medical documents must be completed by a healthcare practitioner and are valid for a period of up to 12 months, at the discretion of your healthcare provider.
 
The personal information on the medical document must match the information on the patient registration application in order to complete the patient registration process to get approved.
 
If you have an existing medical document and are registered with another Licensed Producer (LP), you can purchase medical cannabis from us by requesting to transfer your medical document to Opticann by Heritage from your current LP.
 
Once we have received both your signed medical document and your registration, our Patient Care team will promptly verify your account and you can begin purchasing Opticann medical cannabis products from the Heritage Patient Portal.
To obtain a medical document, make an appointment with your healthcare practitioner (primary physician or nurse practitioner) for an assessment to see if medical cannabis is right for you and have them fill out your medical document.
 
Download and print the Medical Document pdf form from our website to provide to your healthcare practitioner, or send them this link: https://opticann.ca/forms to access the Medical Document form to use.
 
Your healthcare practitioner must submit your signed medical document to us either by fax or mail, as this ensures the privacy and protection of patient-sensitive data which can be vulnerable when sent via email.
 
Opticann by Heritage
Patient Care Team
Secure Fax: 437-826-9005
 
If they do not have a fax available, the original signed medical document can be mailed to us:
Opticann by Heritage
Attn: Patient Care Team
333 Jarvis St
Fort Erie, ON L2A 2S9
 
If you do not have a primary physician, we can refer you to a knowledgable healthcare practitioner from our trusted partner clinic to assess you for a medical document.

We have partnered with ReLeave Therapeutics to offer our patients a quick and easy way to connect with a healthcare practitioner to see if medical cannabis is right for you to obtain a medical document (similar to a prescription).

Book your free online telehealth appointment for a professional consultation with a physician for an assessment to discuss your symptoms, other medications, experience with cannabis and dosage amounts. Have your provincial health card ready as you’ll need to input your number on the intake form.

Once your telehealth appointment is set, you will be assisted by ReLeave clinic staff who are knowledgeable and will help to make this process as seamless as possible.

Yes! Opticann strives to make accessing our medical products as affordable as possible for all our patients. We offer reduced pricing for those who qualify. For details, please review our discount programs and learn how to apply.

If you are a registered patient and need to change your personal information, submit a new Registration Application with your updated information using our downloadable registration form. Send the form back to our Patient Care team at: info@heritagecann.com or by mail to: Opticann by Heritage, 333 Jarvis St, Fort Erie, ON, L2A 2S9, Canada. Once received, we will promptly update your account with your new information. You may also call our Patient Care Team at -855-437-2266 for assistance with your account.

Orders and Shipping

We accept credit card payments (Visa, MasterCard) and Visa Debit cards.  We do not accept Apple Pay, PayPal, e-Transfer, cheques or cash.

Yes!  We provide free shipping on orders over $99.00 before tax (post-discount if applicable) through Canada Post Xpresspost with delivery of 2 business days nationwide.  Orders under $99.00 will be charged a flat rate of $12.00 using Canada Post Xpresspost.  

All orders shipped using Purolator Express will be charged a flat fee of $25.00 for 1 day delivery nationwide.

Orders are shipped from Heritage’s licensed producer facility conveniently and discreetly to our patient’s primary residence or shipping address by Canada Post Xpresspost or Purolator Express within Canada only.  Orders will be shipped using the shipping method selected at checkout when placing an order.

Please allow 24 to 48 hours for order processing. Tracking information will be available once your order leaves our facility and will be emailed from Opticann by Heritage (sender: info@heritagecann.com).  For more information, please review our full Shipping and Returns Policy

All orders are final sale.  For more information, please review our full Shipping and Returns Policy.

If you are experiencing an issue with your product, please contact Heritage Patient Care team for assistance with potential resolution.  We can be reached Monday through Friday by telephone at 1-855-HER-CANN (1-855-437-2266) or by email at: info@heritagecann.com.

Can’t find an answer to your question?

We are here to support you and answer any questions you may have.

Contact Heritage Patient Care team Monday through Friday, between 8:30 AM to 6:30M EST (except for statutory holidays).